Episode Transcript
[00:00:00] Speaker A: Everyone, and welcome to the rec room podcast. This is the AI powered podcast from TractionRec. I'm Jordan. Great to be here.
[00:00:05] Speaker B: And hey there, I'm Maya. So excited. Today we're going to dive into something really new and honestly, pretty cool from TractionRec.
[00:00:12] Speaker A: Yeah, absolutely. We're talking about AgentForce today. It's TractionRec's new AI Personal Registration Assistant.
[00:00:19] Speaker B: And it's specifically built for organizations like ymcas, jccs, you know, community centers.
[00:00:24] Speaker A: Right. And the cool part is it leverages Salesforce, brings that enterprise power to these community focused places.
[00:00:31] Speaker B: Exactly. So our mission today, really unpack how this Agent Force thing can genuinely enhance member experiences and maybe streamline operations too.
[00:00:41] Speaker A: Okay, let's get right into it then. So, Agent Force, what is it at its core? Think of it like a personal assistant for members, but one that never sleeps.
[00:00:51] Speaker B: Yeah, it's a 247 chatbot, always on ready to answer questions, guide people through signing up for things. It's self service.
[00:00:58] Speaker A: And critically, it's not like just searching the web. Right. It's tailored.
[00:01:02] Speaker B: Totally. That's key. It knows that specific facilities, programs, their policies, how they do things. It's not chatgpt pulling random info. It knows about their specific swim lessons or pottery class schedule, which is huge for members.
[00:01:20] Speaker A: I mean, think about trying to find the right info on some websites. It can be, well, frustrating.
[00:01:25] Speaker B: Tell me about it. So AgentForce means faster registration. It points you right where you need to go.
Instant answers too.
[00:01:33] Speaker A: Right. And you can interact anytime, anywhere. That convenience factor is big.
[00:01:37] Speaker B: Definitely. And then there's the flip side. The benefit for the staff. This is a massive help for them.
[00:01:42] Speaker A: How so, specifically?
[00:01:43] Speaker B: Well, it handles all those common questions, you know, the ones they answer maybe 50 times a day.
[00:01:48] Speaker A: Like what time does the pool open? Or is there childcare?
[00:01:51] Speaker B: Exactly those. And it guides people through the first steps of registration. So staff, they get time back.
[00:01:56] Speaker A: Time for what, though?
[00:01:57] Speaker B: For like actual engagement, deeper conversations, helping someone find the perfect program, building community, not just reciting the schedule.
[00:02:04] Speaker A: That makes a lot of sense. I also heard the design principles are quite deliberate.
[00:02:09] Speaker B: Yeah, they really thought it through. It's built to be easy to use for members and the staff who manage it, easy to maintain too.
[00:02:16] Speaker A: Okay. And it follows Salesforce's AI ethics code.
[00:02:20] Speaker B: Yes, which is super important. Trust and security are paramount. Plus it's scalable, so it can grow with the center.
[00:02:26] Speaker A: So the outcomes we're looking at are basically happier members.
[00:02:30] Speaker B: Happier members, definitely. They get instant always on support, often in their own language too. Which is a big plus.
[00:02:36] Speaker A: And for the center, reduced workload, reduced.
[00:02:39] Speaker B: Calls, fewer lines at the front desk. Yeah. And potentially higher registration completion rates because, frankly, it's just easier to sign up.
[00:02:46] Speaker A: You give a quick example, like, day to day.
[00:02:48] Speaker B: Sure. Okay. Imagine a parent wants to find a summer camp. Instead of clicking through pages, Agent Force asks a few questions. Boom. Here are the options. Click here to register.
[00:02:58] Speaker A: Done in minutes or checking session times, age requirements instantly.
[00:03:02] Speaker B: All that info right there, and it frees up the front desk staff for more, you know, meaningful interactions. Helping someone who really needs that human touch.
[00:03:12] Speaker A: So it paints this picture of an ideal experience, almost like a personal concierge on the website, but that's a great.
[00:03:17] Speaker B: Way to put it. Ready to help with programs, memberships, booking a court, whatever, whenever the member needs it.
[00:03:23] Speaker A: And all built on that solid Salesforce foundation, making that kind of powerful tech accessible.
[00:03:29] Speaker B: Right. Enterprise tech for community impact. And the really exciting thing is current Traction Rack customers, they're already starting to use agentforce. We should get some great feedback soon.
[00:03:40] Speaker A: Very cool. So more updates to come on that front?
[00:03:43] Speaker B: Definitely. The whole goal here is simple. Really get people the right answers at the right time without any hassle.
[00:03:49] Speaker A: Letting staff focus on building community and members just enjoy the experience.
[00:03:53] Speaker B: Exactly. A frictionless experience. That's the dream.
[00:03:56] Speaker A: So, for anyone listening, who's thinking, hmm, this Agent four sounds interesting. Or maybe wants to know about other Traction Rack tools.
What should they do?
[00:04:06] Speaker B: Good question. Check out the new TractionRec listing on the Salesforce app exchange. Lots of great info there.
[00:04:13] Speaker A: Okay, the app exchange. Got it.
[00:04:14] Speaker B: And please bring your questions, your thoughts, your curiosity back to the TractionRec engagement team. They'd love to continue the conversation.
[00:04:22] Speaker A: Perfect. Well, thanks so much for taking this deep dive with us today into agentforce. It's definitely exciting stuff.
[00:04:29] Speaker B: Absolutely. Really looking forward to seeing how it helps these amazing organizations. Until next time, everyone take care.
